Mode one people - attributes

The first group of people I will look at as part of this series on followership and leadership are what is known as mode one or technical people.
The term technical leadership or followership comes from the thinking and subsequent approaches to problem solving that underpin and define this system.
Mode one individuals largely see the world as a series of technical issues that all have an answer. If you don't know the answer to a problem then someone else will. This is a world of experts and consultants, you just need to find the right expert to solve any problem. The view here is that everything has a well defined answer, you just need to find it. This approach is usually illustrated by 'flowchart decision making' with no shades of grey.
Mode one individuals (followers and leaders) tend not to entertain ambiguity and uncertainty easily if at all. The most frequent mode one reactions to ambiguity and uncertainty include:

• outright denial of the situation,
• create their own (usually imaginary) certainty / reality,
• displacement behaviour aka do something else (normally something comforting).

Mode one individuals (both followers and leaders) do not tolerate uncertainty and risk very well and operate to reduce these as much as possible, usually by resorting to methods of control.

Mode one leaders are autocrats. Mode one followers are largely passive and dependent people who want to be told what to do and they tend not vary from the script. Mode one leaders and followers go together well. However if a mode one follower is under a mode two, three or four leader, the leaders would do well to be very explicit about what is required of them. They will see people from other modes as increasingly unstructured and dangerous or a least unsafe. These are not great people in times of change as they will fight to get back to the old certainty or fool themselves that things have not or are not changing.

Mode one leaders in charge of organisations in times of change (like the current situation) are the number one candidates for loosing their business.

Mode one followers are the most difficult (but not impossible) to get to embrace change. Both mode one leaders and followers can embrace change if handled correctly.

A nice summary of mode one people:

Good at

• Following ‘characterised’ procedures
• Making incremental changes
• Postponing reward
• Staying safe
• Standardising procedures
• Leading from the front
• Detail
  

Struggles with

• Risk & Ambiguity
• Innovation
• Diversity
• Non standard thinking
• Empathy and emotional intelligence / resilience (they can appear very resilient but this is only due to denial and displacement)
  
• Co-operation and collaboration
• Strategic concepts (big picture)

Here is a video example of mode one behaviour when faced with something different from a previous blog.

Here are the distributions of modes in the leadership population.


Next I will look at mode two leaders and followers.

Ambiguity Competencies

The comment Christine left was on the last blog was really interesting. It raises some very important and practical issues about using ambiguity for development in organisations.

Oddly when I ran a department at Cranfield University I used to research and teach competency development as one of my areas of interest. I have come across a couple of competencies for ambiguity I would agree with you that just about all of them miss the point or help others like managers to miss the point!

For me there are a couple of important issues here which broadly fall under four broad headings:

1. Creating ambiguity for advantage
2. Dealing with ambiguous situations to gain the advantage
3. Leading others in times of ambiguity
4. Developing ambiguity tolerance / resilience in organisations
   

1. Creating ambiguity for advantage

The first is that creating ambiguity works in certain situations, mainly those where there is an advantage to be gained from doing so. This requires excellent decision making capabilities, or the ability to know exactly when to create ambiguity and when to create clarity, both of which are different but connected cognitive skill sets. There is then the question about how to create differing levels of ambiguity or clarity for the effect required.

When we are working in organisations we concentrate on developing 6 areas of capability that all contribute to the ability to use ambiguity well:

1. Emotional Resilience
   
2. Decision Making
   
3. Problem Solving
4. Critical Thinking
5. Creative Thinking
6. Development of Autonomy
   

2. Dealing with ambiguous situations to gain the advantage

The second is that the major skill in dealing with ambiguous situations is to find the advantage inherent such circumstances, especially when just about everyone else is heading for the hills or a bunker somewhere nice and safe.
This requires a good level of emotional resilience. This is different from emotional intelligence which is also required. One of the things we do know about ambiguous situations is that with the exception of mode four individuals (See Modes of Leadership) they almost always bring about a change in people's emotional state. Heightened emotional states almost always reduce the effectiveness of cognitive operations (thinking). Therefore what happens is that when a person feels that things are ambiguous they will respond in one of a number of ways. These responses can range from total denial, construction of a new reality, attention being placed less ambiguous items, displacement behaviour and so on. Therefore competency frameworks need to look at emotional resilience as a separate (but linked) skill set from emotional intelligence. Interestingly this is where a lot of our work comes from. Helping organisations develop the thinking and skills to profit from ambiguity and part of that is developing emotional resilience.

As a side note here we discovered that skills or competency development programmes have greater impact when the cognitive side of things are addressed. In other words the thinking needs to develop with the skill which is one of our USP's and is based on the idea of modes of thinking which is embeded in the Modes of Leadership model. The reason being is that the system of logic we apply to any situation changes the way we see things and consequently behave or react, which is inextricably linked with our emotional responses. Which is why when we engage people in our Agile Leadership Programme (pdf) we develop all six skill sets at the:

1. Behavioural,
   
2. Cognitive
   
3. Belief / attitudinal, and
   
4. Emotional levels together.

This holistic approach accelerates the development process and means that graduates of the programme can deal with any situation that occurs, make good decisions are creative and critical and can stand on their own two feet in any situation.

In terms of recruiting similar issues abound.

I will answer issues 3 & 4 later

The Ellsberg Paradox - Ambiguity Aversion

A great explanatory video of the Ellsberg Paradox has been posted over on the Curious Website. This describes Daniel Ellsberg's (left) famous ambiguity aversion experiment. As I describe in 'The Ambiguity Advantage' most people shy away from ambiguous situations. The masters of ambiguity (Mode Four individuals) on the other hand are very comfortable with and explore ambiguous situations - the very conditions (as the video shows) most others steer away from. In part just being one of a small number of players in any (ambiguous) situation gives an advantage on it's own. However there are specific techniques and more importantly frames of thinking the 'Masters of Ambiguity use. Mode four thinkers rarely fall victim to the decision making and problem solving biases we are currently exploring on the Ambiguity Advantage blog. How come? Stay tuned and all will be relieved.