Tuesday, April 15, 2008

T5 - some departures on time...

In the previous blog; Terminal 5 Chaos I made comments about the apparent lack of leadership capability of Gareth Kirkwood and how he came across during the press conference on the first day of the fiasco. Interestingly today he announced that he, together with David Noyes the BA Customer Service Director are leaving the company. The press have now engaged in a 'was he pushed or did he jump' series of speculations.
As I have said on a number of occasions leading when things are ok and the problems are purely operational ones takes skill. Leading at times of ambiguity, change and difficulty is the real test of leadership. Times like this requires agility, emotional resilience and the ability to not only cope with ambiguity but to be able to use it to your advantage.
Most leadership however does not occur under the glare of the media. Poor leadership frequently gets hidden and carries on quietly causing damage unhindered, but noticed by many who can't or won't speak up.
Preparing leaders to deal with situations 'when the wheel comes off' is a specialist process that unfortunately gets left out of most development and coaching events.

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